Putting the human into digital transformation and change
The journey to here...
I've done a lot, so it's tricky to pin me down. But this is my strength. You could say I'm multi-faceted - like a diamond.
HIGHER EDUCATION - GRADUATION & IC CONTRACT
Jun 2023 - Sep 2023;
Aug 2024
This was a short-term contract role to support two under-resourced teams - The Graduation Events Team and Comms,
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I delivered a strategic review of Internal Comms at the University. This will form the basis from which to launch a strategic shift. In addition, I supported the Graduation Events team across all aspects of delivering a series of six graduation ceremonies - focus areas were graduand comms and marketing asset management.
Apr 2023 - May 2023
ACCOMMODATION MANAGER
- THE CORONATION
It was an honour to be involved in this high profile, prestigeous event. A fast-paced, intense project managing accommodation for approximately 400 event staff.
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I worked largely autonomously, and developed processes dynamically in response to need,I
INTERNAL COMMUNICATIONS EXECUTIVE, EMEA
Aug 2021 - Dec 2021
In this short contract role I implemented the foundational processes for the internal communications function, by establishing fundamental planning processes and making incremental improvements to existing processes.
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I used creativity, and organisational skills to delivered regular and ad-hoc comms - including Covid-19 updates - to colleagues in the EMEA region. Strong analytical and project managment skills enabled me to assess existing channels, scoped potential solutions and developed new channels and identify gaps in stakeholder input.
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I used stakeholder management and influencing skills to establish new relationships and strengthen existing relationships. I ensured that the internal comms function had impact and influence, and I advised key senior leaders (COO, Director of Risk and Compliance, Head of EMEA Diversity, Senior Managing Directors). My strong technical and project skills came to the fore advising the legal team on their Sharepoint intranet site overhaul.
DIGITAL TRANSFORMATION BUSINESS PARTNER
Sep 2018 - Nov 2019
I was the voice of a Digital Transformation change programme - a CRM migration obliged by an external party, and internal change driven by the need to improve, rationalise and streamline. I worked across the organisation to ensure that users were aware of the changes being made and understood when and why they were being made. I juggled the demands of stakeholders against tight and immovable deadlines, a staffing freeze and competing and ever changing priorities.
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In addition, I managed a small team of technical specialists who delivered reporting and technological tools.
INTERNAL COMMUNICATIONS MANAGER (DATA)
Jul 2015 - Aug 2018
I led colleague engagment for the data department, ensuring that colleagues were informed and supportive of change initiatives including GDPR implementations.
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I proactively led a number of cross-departmental change projects and established new targeted communications channels which created dialogue about current and pipeline projects. Many of the processes that I implemented are still used within the business.
CORPORATE FUNDRAISING ADMINISTRATOR
Jun 2012 - May 2014
Initially an administration support role for Account Managers and New Business Managers, but I soon took responsibility for managing a large portfolio of 500+ small corporate fundraisers with a combined annual income of £480,000. This required strong communication and stakeholder management skills, high levels of organisation, efficiency and the ability to switch quickly between tasks.
A large part of my role involved generating creative and engaging content for new business pitches, quarterly newsletters to smaller corporate partners (Mailchimp), website updates (Umbraco) and writing and scheduling social posts (Hootsuite).
A model colleague who’s compassion and care for her teams are only seconded by her ability to deliver flawless projects.
Skilled at delivering training, analysing and communicating business needs across multiple platforms...
OTHER ROLES
EVENTS MANAGEMENT
Freelance event services to major sporting events
Risk management | Stakeholder management | Problem solving and creative thinking
Accurate and timely communication in a pressure environment
ADMINISTRATION
Staffing Administrator - Olympics Hospitality Project
Recruitment support - interviewing, short-listing | Stakeholder management | Rota planning | Inbox management
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Receptionist and Meeting Room Co-ordinator
Inbound customer service – telephone and face-to-face | Office Management
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Senior Passport Officer, New Zealand Passport Office
Christchurch - Sydney - London
Written and verbal communication with applicants of different culture and background
Risk management and security awareness | After Hours call-out support
CASUAL
Market Research Interviewer
In depth face-to-face and telephone interviews | Focus groups